In development · Founding member spots open

Still being charged after you asked to cancel?

For yoga and pilates studio owners whose booking or membership software keeps billing, or auto-renews them into another long contract, after they've already asked to leave.

Founding members get early access and a locked-in founding price.

Exitward Concept preview

Open cases

Every studio still being charged after they asked to cancel.

Start a case
Notices sent41
Disputes filed17
Charges stopped29
  • Sunrise Yoga — cancellation notice sent day 1Vendor acknowledged, final charge refunded
    Closed
  • Core Pilates Studio — charged twice post-cancellationFormal notice sent citing vendor's own terms
    Notice sent
  • Flow Collective — auto-renewed into new 12-month termCard-issuer dispute filed for the renewal charge
    Dispute filed
  • Harbour Yoga — support unresponsive for 3 weeksFollow-up sent on studio's behalf
    Following up

Sound familiar?

What people are putting up with today

  • "I spent THREE MONTHS of time and money on this. Now I can't get out of a year-long contract that does nothing but drains my bank account."

  • One owner had to close their business bank account entirely just to stop a vendor charging a cancelled, non-functioning service.

  • Support is responsive right up until you sign — then, by multiple owners' accounts, it disappears the moment you try to leave.

How Exitward works

Exitward handles the fight for you. Send your case — the vendor, the cancellation date, what you were told — and Exitward drafts and sends the formal cancellation notice citing the vendor's own terms, follows up on your behalf, and files the card-issuer dispute for any charge taken after that date.

  1. 01

    Tell Exitward your vendor, your requested cancellation date, and what you were told — takes a few minutes.

  2. 02

    Exitward drafts and sends a formal cancellation notice citing the vendor's own terms, in writing, with a timestamp.

  3. 03

    If charges continue anyway, Exitward follows up on your behalf and files the card-issuer dispute for those charges.

In their words

What people are saying

Real quotes from public reviews and forums, with names removed. None are about Exitward — it isn't available yet.

Cancelling an unused subscription during a medical crisis should not require weeks of repeated explanations, confusing instructions, and another month of charges.
Studio owner, Trustpilot review
after 3 months of back and forth and email confirmation of an end date, we have not received the offboarding we requested and are still being charged.
Studio owner, Trustpilot review
I finally had to CLOSE OUR BUSINESS BANK ACCOUNT in order to prevent [Competitor] from continuing to fraudulently charge us for a service that was nonfunctioning and that I had already cancelled.
Studio owner, Trustpilot review

Founding access

Apply for founding access

Exitward is opening to a small group of founding members first.

  • Early access before public launch
  • A locked-in founding price
  • A direct say in what gets built

Exitward is being built now. Founding members get access first and help shape it. Applying is free and there's no obligation to buy.

Privacy notice: we collect your email (and your answer above, if you give one) solely to contact you about founding access to Exitward. We don't sell or share your information with third parties, and we won't use it for anything else. You can ask us to delete your details at any time by emailing hello@thinksimple.app.

For investors

Interested in backing Exitward?

See the research behind it — the problem, market size, competition and plan — in a short investor deck.

View the investor deck →